AURAMED TERMS AND CONDITIONS

For the purposes of this document:

Platform means the AuraMed digital infrastructure through which users may submit information, receive generated and/or technologically assisted responses, be directed to clinics, doctors, providers of related services, and receive logistical, administrative, or commercial information regarding medical and non-medical options associated with their needs.

User means any natural or legal person who accesses or uses the Platform.

Consumer means any natural person who uses the Platform for purposes outside their trade, business, craft, or profession.

Medical partner means any clinic, hospital, medical office, physician, or other authorized provider of medical services that may be presented, listed, or connected through the Platform.

Third-party partner means any provider of auxiliary or related services, including, without limitation, transport, transfer, accommodation, translation, concierge, administrative assistance, or other support services.

Content means all information, texts, documents, images, files, data, messages, and materials uploaded, generated, transmitted, or displayed through the Platform.

AuraMed Services means the digital, informational, logistical, administrative, information-structuring, and/or facilitation services offered by AuraMed through the Platform.

Medical services means consultations, investigations, clinical interpretations, diagnosis, therapeutic recommendations, treatments, procedures, and any other medical acts provided exclusively by authorized professionals and medical institutions.

AuraMed offers a digital platform that may facilitate:

• a)collection and structuring of information provided by the User;
• b)formulation of additional clarifying questions;
• c)generation of indicative and/or informational responses;
• d)identification of relevant clinic, physician, or related service options;
• e)facilitation of communication, quote requests, scheduling, or logistical organization.

AuraMed is not a clinic, hospital, medical office, laboratory, pharmacy, or insurer and, except where expressly stated and legally permitted, does not provide medical acts.

AuraMed does not guarantee that by simply using the Platform the User will receive a diagnosis, treatment, a confirmed appointment, a medical result, or any specific logistical/commercial outcome.

The information provided through the Platform generally has an informational, indicative, administrative, logistical, and facilitation role.

Responses generated or technologically assisted through the Platform must not be interpreted as:

• a)a medical diagnosis;
• b)a final individualized medical recommendation;
• c)a prescription;
• d)a therapeutic decision;
• e)a substitute for an in-person or online consultation carried out by an authorized medical professional.

Any medical decision must be confirmed directly with a physician or an authorized medical institution.

The Platform is not intended for use in medical emergencies. In an emergency, the User must immediately contact the competent emergency services or present themselves at the nearest medical facility.

Certain functionalities of the Platform may use automated systems, algorithms, and/or artificial intelligence components to:

• a)extract and structure information from the data provided by the User;
• b)formulate clarifying questions;
• c)generate summaries;
• d)organize or suggest relevant options;
• e)facilitate communication and the operational workflow.

The User acknowledges that automatically generated results may be incomplete, outdated, approximate, or erroneous and must be independently verified, especially before making any medical, financial, logistical, or legal decision.

AuraMed makes reasonable efforts to improve automated functionalities, but does not guarantee the completeness, perfection, absence of errors, or fitness for a particular purpose of any automatically generated result.

If, in the future, certain functionalities become subject to a special legal regime or require additional qualifications, certifications, or compliance measures, AuraMed reserves the right to modify, limit, suspend, or condition them accordingly.

The Platform may only be used by:

• a)adults with full legal capacity; or
• b)legal representatives of minors or of other persons for whom they have the legal right of representation.

By using the Platform, you represent and warrant that:

• a)you have the legal right to provide the information entered;
• b)the data provided is accurate, complete, and up to date to the best of your knowledge;
• c)you do not use the Platform on behalf of another person without valid authorization.

AuraMed may request additional information or documents to verify identity, representative status, or the legitimacy of Platform use if it reasonably considers this necessary.

In the current version or MVP, certain Platform services may be accessed without creating a user account.

If user accounts are introduced later:

• a)the User will be responsible for keeping access credentials confidential;
• b)all activities carried out through the account will be presumed to have been carried out by the account holder until AuraMed is notified of unauthorized use;
• c)AuraMed may suspend or close accounts used abusively or contrary to these Terms.

The User may send to the Platform data, descriptions, images, documents, or other materials for the purpose of facilitating a preliminary informational assessment, structuring the request, or connecting with relevant partners.

The User is solely responsible for the legality of transmitting such materials and represents that:

• a)they hold the necessary rights over them; or
• b)they have the consent or authority required to use and transmit them.

Uploading content is prohibited if it is:

• a)false, misleading, or fraudulent;
• b)infringing on the rights of others;
• c)illegal, defamatory, obscene, or abusive;
• d)containing malware, malicious code, or other elements capable of affecting the security of the Platform.

The User undertakes not to submit more data than is necessary for the intended purpose and to avoid, as far as possible, including irrelevant, excessive information or information belonging to third parties without legal basis.

AuraMed reserves the right to refuse, block, remove, or not process certain materials if it reasonably considers them inappropriate, excessive, unlawful, unsafe, or incompatible with the operation of the Platform.

AuraMed may facilitate contact between the User and one or more medical partners or third-party partners.

Except where expressly provided otherwise, the contract for medical services is concluded directly between the User and the relevant medical partner.

Except where expressly provided otherwise, the contract for auxiliary services (for example transport, transfer, accommodation, translation) is concluded directly between the User and the relevant third-party partner.

AuraMed does not become a party to the medical act and does not exercise diagnostic, treatment, clinical supervision, or medical decision-making functions.

AuraMed does not guarantee:

• a)acceptance of the case by a specific partner;
• b)availability of a specific doctor, clinic, time slot, or price;
• c)the medical, aesthetic, functional result or the User’s subjective satisfaction;
• d)the permanent availability of services provided by partners.

Information regarding partners may come from them, from public sources, or from internal processing and may be updated periodically. AuraMed does not guarantee that all displayed information is permanently exhaustive or up to date.

The Platform may display or transmit:

• a)indicative proposals;
• b)cost estimates;
• c)price ranges;
• d)service options;
• e)suggestions for clinics/doctors/auxiliary services;
• f)indicative availability.

Any such information is preliminary in nature, unless expressly and individually confirmed by the relevant partner or by AuraMed, as the case may be.

The order of display, selection, or recommendation of options may depend on factors such as:

• a)informational relevance;
• b)compatibility with the User’s request;
• c)the partner’s declared specialty;
• d)availability;
• e)location;
• f)language;
• g)price range;
• h)technical and operational parameters;
• i)the existence of commercial relationships with partners, where permitted by law.

Displaying or recommending a partner does not amount to a guarantee, absolute medical certification, or promise of outcome.

If the Platform allows appointment or reservation requests, submitting a request through the Platform does not automatically amount to final confirmation of that request.

An appointment or reservation is considered confirmed only after express communication of final confirmation by:

• a)the relevant partner; or
• b)AuraMed, if the Platform expressly operates that flow on behalf of the partner.

If, in certain cases, an advance payment, deposit, reservation fee, or upfront payment is required:

• a)the User will be clearly informed before the payment is made;
• b)the identity of the payment beneficiary, the amount, currency, cancellation and refund conditions, as well as the nature of the payment obligation will be displayed;
• c)the specific rules regarding refunds, rescheduling, cancellation, and no-shows will be communicated before the transaction is completed.

Unless expressly stated otherwise, AuraMed is not considered the direct provider of the reserved medical or auxiliary service.

If AuraMed collects amounts in its own name or on behalf of a partner, this will be clearly indicated before payment completion, together with the applicable special terms.

AuraMed does not guarantee a diagnosis, a therapeutic plan, eligibility for treatment, or any specific medical, aesthetic, functional, logistical, or commercial result.

Any medical service involves limitations, risks, uncertainties, and variable results, which depend on multiple factors outside AuraMed’s control.

The User understands and accepts that the final choice of medical provider and the acceptance or refusal of any medical act belong exclusively to the User and/or the competent medical provider.

The User undertakes:

to use the Platform in good faith and in compliance with the law;

to provide real, relevant, and updated information;

to independently verify essential information received through the Platform;

to consult an authorized medical professional directly before making medical decisions;

not to use the Platform for spam, unauthorized scraping, reverse engineering, cyberattacks, unauthorized testing, fraud, or infringement of the rights of others;

not to use the Platform in a way that may affect its security, availability, or integrity;

to comply with any technical, operational, or security instructions communicated by AuraMed.

All rights to the Platform, including software, structure, interface, databases, design, texts, graphic elements, trademarks, logos, functionalities, and content created by AuraMed belong to AuraMed and/or its licensors, to the extent permitted by law.

The User is granted a limited, non-exclusive, non-transferable, and revocable right to access and use the Platform only for its legitimate purpose and in accordance with these Terms.

Copying, distributing, republishing, decompiling, systematic data extraction, reproduction, or commercial exploitation of the Platform or any part thereof without AuraMed’s prior written consent is prohibited.

The User retains rights over their own uploaded content, but grants AuraMed a non-exclusive right, limited to the purpose of operating the Platform, to use, process, temporarily store, technically transform, transmit, and analyze that content to the extent necessary for providing the services.

The processing of personal data is carried out in accordance with the AuraMed Privacy Policy, which forms an integral part of the contractual framework applicable to the use of the Platform.

To the extent that the Platform processes health data or other special categories of data, such processing will be carried out only under the conditions permitted by law and strictly for the legitimate purposes communicated to the User.

AuraMed follows the principles of data minimization, purpose limitation, security, and limited retention.

In the current version of the product, AuraMed may operate flows without a user account and may use minimization, pseudonymization, and/or anonymization measures, depending on the actual technical architecture and the Privacy Policy.

The User is required to consult the Privacy Policy separately and, where applicable, the Cookie Policy or other relevant notices.

By using the Platform, the User accepts receiving electronic communications from AuraMed, including by email, interface notifications, SMS, WhatsApp, or other indicated means, to the extent permitted by law and depending on the available channels.

Operational, security, administrative, or contractual communications do not necessarily constitute commercial communications.

Commercial communications will be sent only in compliance with the User’s choices and applicable legislation.

AuraMed makes reasonable efforts to keep the Platform available and functional.

However, AuraMed does not guarantee the continuous, uninterrupted, or error-free operation of the Platform.

AuraMed may temporarily or permanently suspend, restrict, modify, or discontinue any part of the Platform for maintenance, security, updates, legal, operational, or commercial reasons.

To the extent permitted by law, AuraMed is not liable for unavailability, delays, technical errors, or indirect losses resulting from interruption of access to the Platform.

AuraMed is liable for the provision of its own digital services within the limits provided by law and by these Terms.

To the maximum extent permitted by law, AuraMed is not liable for:

• a)medical decisions made by the User, doctors, or clinics;
• b)the acts, omissions, delays, errors, refusals, or conduct of medical partners or third-party partners;
• c)the inaccuracy of information provided by the User or by third parties;
• d)the unavailability of partners or changes to their prices, conditions, or availability;
• e)indirect, consequential, opportunity, reputational, or profit losses, to the extent permitted by law.

If, nevertheless, AuraMed is held liable for damage caused exclusively through its fault, its liability will be limited to the direct, foreseeable, and proven damage, within the limits permitted by law.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under the law, including, where applicable:

• a)for fraud;
• b)for intentional misconduct;
• c)for bodily injury or death directly caused by AuraMed’s fault, if the law so provides;
• d)for infringement of mandatory consumer rights.

AuraMed may restrict, suspend, or terminate the User’s access to the Platform, in whole or in part, immediately or after notice, if:

• a)there are reasonable suspicions of abusive, unlawful, or fraudulent use;
• b)the User breaches these Terms;
• c)this is necessary for the security of the Platform, other users, or partners;
• d)this is required by law, by a competent authority, or by a contractual obligation applicable to AuraMed.

Suspension or termination of access does not remove obligations already arising before the date of suspension or termination.

The Platform may contain links, integrations, redirects, or functionalities provided by third parties.

AuraMed does not necessarily control the content, policies, security, availability, or practices of those third parties and assumes no liability for them.

Use of third-party services may be governed by the respective third parties’ own terms and policies.

For any notification, complaint, or request, the User may contact AuraMed at: contact@auramed.ro.

AuraMed will attempt an amicable resolution within a reasonable time.

If the User is a consumer, they may also resort to the legal consumer protection mechanisms and, where available and applicable, to the competent ADR procedures.

Information regarding the relevant authorities or mechanisms may be provided upon request or displayed separately on the Platform.

These Terms are governed by Romanian law, to the extent permitted by applicable mandatory rules.

If the User is a consumer and has their habitual residence in another Member State of the European Union, they will continue to benefit from the protection of the mandatory provisions applicable to them under the law of their state of residence.

Any dispute will first be resolved amicably.

To the extent permitted by law and without affecting mandatory consumer rights, disputes will be referred to the competent courts in Romania.

For users who are not consumers, exclusive jurisdiction belongs to the competent courts at AuraMed’s registered office, unless the law provides otherwise.

AuraMed may amend these Terms for legal, technical, commercial, operational, or security reasons.

The updated version will be published on the Platform together with the date of the latest update.

If the changes are significant, AuraMed may send reasonable notice by the available means.

Continued use of the Platform after the amendments take effect constitutes acceptance of the updated version, unless the law requires a different form of acceptance.

If any provision of these Terms is considered null, unlawful, or unenforceable, this will not affect the validity of the remaining provisions, which will remain in force to the maximum extent permitted by law.

These Terms, together with the Privacy Policy, the Cookie Policy, any special notices, additional agreements, and conditions applicable to specific services, constitute the entire agreement between the User and AuraMed in connection with the use of the Platform.

For questions regarding these Terms, you may contact us at:

PTECHIT SRL

Email: contact@auramed.ro

Phone: +40 750 484 004

Address: Bdul. Mamaia Nord 14, CORP B2, Floor 2, Apt. 38, Navodari, Constanta County, postal code 905700, Romania